{"page":{"id":"01KB00MMEW01REZHVYY2PVHJ56","name":"Quickchat AI ","url":"https://status.quickchat.ai/","updated_at":"2026-06-12T07:30:00Z"},"incidents":[{"id":"01KTXQS47HJMJMGFAWH4MBJ2Z2","name":"Background services degraded performance","status":"resolved","created_at":"2026-06-12T10:59:23Z","updated_at":"2026-06-12T10:59:23Z","resolved_at":"2026-06-12T07:30:00Z","impact":"minor","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KTXQS47HEF2WZJ1RMK4605CN","body":"All systems back to fully operational.  **No customer data was lost**; queued work was processed once background services returned to normal.","created_at":"2026-06-12T10:59:23Z","display_at":"2026-06-12T07:30:00Z","incident_id":"01KTXQS47HJMJMGFAWH4MBJ2Z2","status":"resolved","updated_at":"2026-06-12T10:59:23Z"},{"id":"01KTXQS47H7BWQNZFE9YZT59H7","body":"During this window, our background services were running in a degraded state and customers using our **HubSpot** and **Intercom** integrations **only** may have experienced delays or missed updates flowing between Quickchat AI and those tools - including contact sync, conversation hand-offs, and activity events.\n\n**The rest of the Quickchat AI platform** - the chat widget, the dashboard, and all customer-facing AI conversations **remained fully available throughout**","created_at":"2026-06-12T10:59:23Z","display_at":"2026-06-12T03:20:00Z","incident_id":"01KTXQS47HJMJMGFAWH4MBJ2Z2","status":"identified","updated_at":"2026-06-12T10:59:23Z"}]},{"id":"01KSME177R9E5TA97VF6NSPGQ4","name":"Partial outage due to a running database reconfiguration process","status":"resolved","created_at":"2026-05-27T10:00:11Z","updated_at":"2026-05-27T10:00:11Z","resolved_at":"2026-05-27T09:48:00Z","impact":"major","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KSME177RD7S5V1GY1EKQ8FZJ","body":"All traffic back to normal","created_at":"2026-05-27T10:00:11Z","display_at":"2026-05-27T09:48:00Z","incident_id":"01KSME177R9E5TA97VF6NSPGQ4","status":"resolved","updated_at":"2026-05-27T10:00:11Z"},{"id":"01KSME177RWZQDV7ARDVA11S8T","body":"Partial outage due to a running database reconfiguration process","created_at":"2026-05-27T10:00:11Z","display_at":"2026-05-27T09:34:00Z","incident_id":"01KSME177R9E5TA97VF6NSPGQ4","status":"identified","updated_at":"2026-05-27T10:00:11Z"}]},{"id":"01KQC570CR7DVMTCEA1CFMGTX5","name":"Partial downtime due to Cloudflare rate limiting","status":"resolved","created_at":"2026-04-29T08:20:44Z","updated_at":"2026-04-29T08:20:44Z","resolved_at":"2026-04-29T08:17:00Z","impact":"major","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KQC570CRHNJMQA82J984DV0G","body":"All operation back to normal","created_at":"2026-04-29T08:20:44Z","display_at":"2026-04-29T08:17:00Z","incident_id":"01KQC570CR7DVMTCEA1CFMGTX5","status":"resolved","updated_at":"2026-04-29T08:20:44Z"},{"id":"01KQC570CR1C0YPV4CYH0SY7H6","body":"Partial outage across all services","created_at":"2026-04-29T08:20:44Z","display_at":"2026-04-29T08:04:00Z","incident_id":"01KQC570CR7DVMTCEA1CFMGTX5","status":"identified","updated_at":"2026-04-29T08:20:44Z"}]},{"id":"01KMP18VYBHW2Y3XVDXR00Y0NH","name":"Partial OpenAI outage","status":"resolved","created_at":"2026-03-26T21:37:10Z","updated_at":"2026-03-26T23:04:34Z","resolved_at":"2026-03-26T23:04:34Z","impact":"major","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KMP68X1MXKJJXS3274M8PKGN","body":"No more impact on AI responses","created_at":"2026-03-26T23:04:34Z","display_at":"2026-03-26T23:04:34Z","incident_id":"01KMP18VYBHW2Y3XVDXR00Y0NH","status":"resolved","updated_at":"2026-03-26T23:04:34Z"},{"id":"01KMP3GMJ444JW7M5GP42323MY","body":"A proportion of AI messages is still affected. Monitor the OpenAI incident here: https://status.openai.com/incidents/01KMP0CDV3T8QX1YPXHQMRN2EP","created_at":"2026-03-26T22:16:21Z","display_at":"2026-03-26T22:16:21Z","incident_id":"01KMP18VYBHW2Y3XVDXR00Y0NH","status":"monitoring","updated_at":"2026-03-26T22:16:21Z"},{"id":"01KMP18VYB67TZRVYD0J29APMS","body":"A proportion of chat messages are unanswered due to OpenAI's outage (https://status.openai.com/)","created_at":"2026-03-26T21:37:10Z","display_at":"2026-03-26T21:27:00Z","incident_id":"01KMP18VYBHW2Y3XVDXR00Y0NH","status":"identified","updated_at":"2026-03-26T21:37:29Z"}]},{"id":"01KJAMF6VVDWH0SJ2GVXCS6MM3","name":"Hubspot integration downtime","status":"resolved","created_at":"2026-02-25T14:50:23Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2026-02-25T14:32:00Z","impact":"major","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KJAMF6VV77BM6MXKVBWHMQ77","body":"Back to fully operational","created_at":"2026-02-25T14:50:24Z","display_at":"2026-02-25T14:32:00Z","incident_id":"01KJAMF6VVDWH0SJ2GVXCS6MM3","status":"resolved","updated_at":"2026-02-25T14:50:24Z"},{"id":"01KJAMF6VVCR65E5V8R7EWTCJV","body":"We were not able to respond to user messages via the Hubspot integration","created_at":"2026-02-25T14:50:24Z","display_at":"2026-02-25T14:05:00Z","incident_id":"01KJAMF6VVDWH0SJ2GVXCS6MM3","status":"investigating","updated_at":"2026-02-25T14:50:24Z"}]},{"id":"01KFECT0H221DT1ZJJ6WNSH61V","name":"Hubspot integration outage","status":"resolved","created_at":"2026-01-20T19:06:21Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2026-01-20T18:48:00Z","impact":"major","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KFECT0H29WQC34MMRKVZ7B90","body":"Back to fully operational","created_at":"2026-01-20T19:06:21Z","display_at":"2026-01-20T18:48:00Z","incident_id":"01KFECT0H221DT1ZJJ6WNSH61V","status":"resolved","updated_at":"2026-01-20T19:06:21Z"},{"id":"01KFECT0H2VWWASVTY5M37P7Q2","body":"Incoming message from Hubspot webhooks are not being processed","created_at":"2026-01-20T19:06:21Z","display_at":"2026-01-20T12:51:00Z","incident_id":"01KFECT0H221DT1ZJJ6WNSH61V","status":"investigating","updated_at":"2026-01-20T19:06:21Z"}]},{"id":"01KCGXG5YV77A8CP9T523WYW37","name":"Downgraded performance due to database issues","status":"resolved","created_at":"2025-12-15T11:49:28Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2025-12-15T11:46:00Z","impact":"major","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KCH7DRA1A93W3PNH7N7Z07NA","body":"Back to fully operational","created_at":"2025-12-15T14:42:54Z","display_at":"2025-12-15T11:46:00Z","incident_id":"01KCGXG5YV77A8CP9T523WYW37","status":"resolved","updated_at":"2025-12-15T14:43:06Z"},{"id":"01KCGXG5YVHR2HR7NBSSBA3TR3","body":"Downgraded performance for a subset of users","created_at":"2025-12-15T11:49:28Z","display_at":"2025-12-15T11:08:00Z","incident_id":"01KCGXG5YV77A8CP9T523WYW37","status":"identified","updated_at":"2025-12-15T14:44:46Z"}]},{"id":"01KB025DSRM8JJJ60JWTQB1CTJ","name":"Outage due to database overload","status":"resolved","created_at":"2025-11-26T12:28:11Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2025-11-25T15:15:00Z","impact":"critical","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KB025DSRS1C859N8QTA9H7XJ","body":"App and Chat services back to operational","created_at":"2025-11-26T12:28:12Z","display_at":"2025-11-25T15:15:00Z","incident_id":"01KB025DSRM8JJJ60JWTQB1CTJ","status":"resolved","updated_at":"2025-11-26T12:28:12Z"},{"id":"01KB025DSR5V1WBDMZDHA5VCRH","body":"Full outage of App and Chat services due to database overload","created_at":"2025-11-26T12:28:12Z","display_at":"2025-11-25T14:49:00Z","incident_id":"01KB025DSRM8JJJ60JWTQB1CTJ","status":"identified","updated_at":"2025-11-26T12:28:12Z"}]},{"id":"01KB01RWEWBS458JGHHYRS6TEE","name":"Global Cloudflare outage","status":"resolved","created_at":"2025-11-26T12:21:20Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2025-11-18T11:50:00Z","impact":"critical","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KB033D4MGKGKWMVP2ZYDCTYY","body":"Resolved","created_at":"2025-11-26T12:44:34Z","display_at":"2025-11-18T12:10:00Z","incident_id":"01KB01RWEWBS458JGHHYRS6TEE","status":"resolved","updated_at":"2025-11-26T12:45:04Z"},{"id":"01KB01RWEW6CFZVFVAMJRREP31","body":"Downtime of App and degradation of Chat services due to the global Cloudflare outage","created_at":"2025-11-26T12:21:21Z","display_at":"2025-11-18T11:50:00Z","incident_id":"01KB01RWEWBS458JGHHYRS6TEE","status":"resolved","updated_at":"2025-11-26T12:44:21Z"}]},{"id":"01KB013JQ9EYMK5KZPWEVJJD6J","name":"Partial downtime due to a problematic database migration","status":"resolved","created_at":"2025-11-26T12:09:42Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2025-10-23T12:30:00Z","impact":"minor","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KB019Z98MRDHWDM6VEP03T97","body":"Resolved","created_at":"2025-11-26T12:13:12Z","display_at":"2025-10-23T13:00:00Z","incident_id":"01KB013JQ9EYMK5KZPWEVJJD6J","status":"resolved","updated_at":"2025-11-26T12:14:20Z"},{"id":"01KB013JQ9VNBMRW4M6E7Q1S3C","body":"Degraded performance and significantly increased latency across App and Chat services.","created_at":"2025-11-26T12:09:42Z","display_at":"2025-10-23T12:30:00Z","incident_id":"01KB013JQ9EYMK5KZPWEVJJD6J","status":"resolved","updated_at":"2025-11-26T12:09:42Z"}]},{"id":"01KB02EGDMYX1KTGSNS7H333G3","name":"Degraded performance due to database overload","status":"resolved","created_at":"2025-11-26T12:33:09Z","updated_at":"2026-03-12T18:21:23Z","resolved_at":"2025-06-23T12:01:00Z","impact":"minor","page_id":"01KB00MMEW01REZHVYY2PVHJ56","incident_updates":[{"id":"01KB02EGDM73ABCBBW3RWC0S6W","body":"Resolved","created_at":"2025-11-26T12:33:09Z","display_at":"2025-06-23T12:01:00Z","incident_id":"01KB02EGDMYX1KTGSNS7H333G3","status":"resolved","updated_at":"2025-11-26T12:33:09Z"},{"id":"01KB02EGDMPXJYQZTFV010TZWW","body":"Degraded performance across all services due to database overload","created_at":"2025-11-26T12:33:09Z","display_at":"2025-06-23T11:44:00Z","incident_id":"01KB02EGDMYX1KTGSNS7H333G3","status":"identified","updated_at":"2025-11-26T12:33:09Z"}]}]}