Resolved
All systems back to fully operational. No customer data was lost; queued work was processed once background services returned to normal.
Identified
During this window, our background services were running in a degraded state and customers using our HubSpot and Intercom integrations only may have experienced delays or missed updates flowing between Quickchat AI and those tools - including contact sync, conversation hand-offs, and activity events.
The rest of the Quickchat AI platform - the chat widget, the dashboard, and all customer-facing AI conversations remained fully available throughout